UKGC account 38905
UKGC account 38905Bally Casino Review
The UK casino from the Bally's group, run by Gamesys, with an Evolution live casino, 24/7 live chat and session limits.
Advertising · Advertiser Disclosure · 18+ · Operator terms apply · Last checked 30 September 2026
SummaryBally Casino at a Glance
Bally Casino is operated by Gamesys Operations Limited, registered in Gibraltar, which holds UK Gambling Commission account 38905 since 2014. We confirmed the licence on the Gambling Commission public register on 30 September 2026.
The UK casino from the Bally's group, run by Gamesys, with an Evolution live casino, 24/7 live chat and session limits. This review is based on Bally Casino's published terms, help pages and safer gambling pages, scored against our published criteria. We do not rate casinos on bonuses or on how quickly they pay out.
What we like
- ✓24/7 live chat
- ✓Session limits
- ✓Evolution live casino
- ✓Experienced operator
Things to note
- ✗Smaller games range
- ✗Fees not confirmed
- ✗Sports in the same brand
- ✗Regulatory action in 2023
How we scored Bally Casino
Bally Casino: Licence and Regulatory Record
Bally Casino runs under the licence of Gamesys Operations Limited, a company registered in Gibraltar. Its Gambling Commission account, number 38905, covers casino, bingo and betting. The remote casino licence has been in force since 1 November 2014. On 30 September 2026 the register showed it as active and listed ballycasino.co.uk among the domains the company has declared for customers in Great Britain.
Gamesys Operations Limited runs several UK brands under this account, including Virgin Games, which the register lists as a white label.
Regulatory action. On 22 November 2023 the Gambling Commission recorded regulatory action against Gamesys Operations Limited. The register lists a financial penalty, additional conditions attached to its licence and a warning. The decision relates to the period from November 2021 to July 2022. It concerns the licensed company, which runs several brands, rather than a single website. The licence was not suspended or revoked, and Bally Casino still trades under it. We lowered its licence and protection score from 5.0 to 4.8 as a result.
The Commission can respond to failings by adding licence conditions, imposing a financial penalty, issuing a warning or, in serious cases, suspending or revoking a licence. Each decision stays on the company's public entry, and our licence score takes it into account.
| Register detail | Bally Casino |
|---|---|
| Licensed company | Gamesys Operations Limited, registered in Gibraltar |
| UKGC account | 38905 |
| Activities on the licence | Casino, bingo and betting |
| Remote casino licence | Active, held since 1 November 2014 |
| Domain we link to | ballycasino.co.uk |
| Regulatory action on the register | Yes, decision dated 22 November 2023 |
| Complaints | To Bally Casino first, then to the ADR provider named in its terms |
Source: Gambling Commission public register, entry for account 38905, checked 30 September 2026.
How We Scored Bally Casino
The overall rating is a weighted average of six criteria, described on our How We Review page. Below is the reasoning behind each score for Bally Casino. Promotions, and how quickly an operator pays, play no part in it.
| Criterion | Weight | Score | Why |
|---|---|---|---|
| Licence & protection | 25% | 4.8 | Active since November 2014. Lowered from 5.0 to 4.8 for the regulatory action recorded in November 2023. |
| Safer gambling tools | 20% | 4.6 | Session limits and reminders alongside the standard tools. We could not confirm loss limits. |
| Games & software | 20% | 4.1 | Slots, an Evolution live casino and table games. The lobby is smaller than at the largest UK casinos and there is no bingo. |
| Payments & clarity | 15% | 4.3 | Debit cards, Apple Pay, Google Pay and bank transfer, a £10 minimum withdrawal and published processing timeframes. We could not confirm whether withdrawal fees apply. |
| Customer support | 10% | 4.8 | Live chat is staffed 24/7. There is no telephone line. |
| Usability | 10% | 4.2 | The site is branded Bally Bet Sports & Casino, so sports and casino share one brand and one account. |
Weighted total: 4.5/5. Scores are based on information published by the operator and the Gambling Commission, checked 30 September 2026. They change when the operator's terms, tools or regulatory record change.
PaymentsHow Withdrawals Work at Bally Casino
What Bally Casino publishes about withdrawals, in its own words. Source: Bally Casino help centre — withdrawals (updated 29 September 2026), checked 30 September 2026. Timings depend on identity checks, your payment method and your bank.
Verify your account
Withdrawals are processed only when there are no outstanding verification requests.
Request a withdrawal
The minimum withdrawal is £10 and a request cannot be cancelled once made.
Processing
Bally says it processes withdrawal requests within 4–24 hours.
Payment
After processing, timings depend on the method — Bally lists up to three working days.
Visa and Mastercard debit cards
Listed by Bally Casino
Apple Pay
Listed by Bally Casino
Google Pay
Listed by Bally Casino
Instant bank transfer
Listed by Bally Casino
Safer gambling
Tools at Bally Casino
- Deposit and net deposit limits
- Session reminders and session limits
- Reality checks
- Cool-off from 24 hours to 6 weeks
- Self-exclusion for up to 5 years
- GamStop
Listed on Bally Casino's safer gambling pages, checked 30 September 2026.
Set your limits before you play
Every casino licensed by the UK Gambling Commission has to prompt new customers to choose a deposit limit before they pay in for the first time. Setting a budget and a time limit up front is the simplest way to keep gambling fun. You can lower a limit straight away; increases only take effect after a cooling-off period.
Need a break?
You can take a time-out or self-exclude directly in your Bally Casino account, or exclude yourself from every GB-licensed gambling site at once with GamStop. Free help is available 24/7 on 0808 8020 133.
Games at Bally Casino
- Slots and jackpot slots
- Live casino (Evolution)
- Blackjack, roulette and other table games
- Sports betting (separate product)
Before You Open an Account at Bally Casino
Five checks that take a few minutes and can prevent problems later.
1. Check you are on the licensed site. The domain registered for Bally Casino is ballycasino.co.uk. Find Gamesys Operations Limited and account 38905 in the site footer and compare them with the public register. A familiar logo proves nothing on its own.
2. Read the terms that affect you. Bally Casino's terms and conditions explain how verification, deposits, withdrawals and account closure work. Note the minimum withdrawal, any fees and when extra documents may be requested. Any promotion has its own terms on top and is always optional.
3. Choose a deposit limit before your first payment. Every UK-licensed casino has to prompt you for a deposit limit before you pay anything in. The controls at Bally Casino include deposit and net deposit limits, session reminders and session limits. Pick a figure you could afford to lose in full. Lowering a limit is immediate; raising one involves a waiting period.
4. Complete identity checks early. Bally Casino must confirm your age and identity and may ask for photo ID or proof of address. Finishing this at the start stops outstanding checks holding up a later withdrawal. Upload documents only through Bally Casino's own site or app.
5. Know the complaints route. Raise any problem with Bally Casino's support first and ask for it to be treated as a formal complaint. If eight weeks go by without a resolution, refer it to the independent Alternative Dispute Resolution provider named in the terms. You can also tell the Gambling Commission about your experience.
Bally Casino: Strengths and Things to Note
Each point explained. Select an item to read more.
Customer support is available around the clock.
Session reminders and limits sit alongside deposit limits and cool-off periods.
A live dealer section from a leading studio.
Run by Gamesys Operations Limited (UK Gambling Commission account 38905), which operates several UK casino brands.
The lobby is smaller than the largest UK casinos and there is no bingo.
We could not confirm withdrawal fees on Bally's UK pages.
The site is branded Bally Bet Sports & Casino.
In November 2023 the Gambling Commission imposed a financial penalty, licence conditions and a warning on Gamesys Operations Limited. Details are in the licence section above.
Our VerdictIs Bally Casino a Good Choice?
Bally Casino is a solid option for players who value round-the-clock support and session limits, and who do not need the very largest games library. Its licence dates from 2014 and is active, but the regulatory action taken in November 2023 is reflected in its licence score. As with any casino, set a budget before you play and only gamble with money you can afford to lose. Our Safer Gambling page lists free support.
Bally Casino: Frequently Asked Questions
Answers based on Bally Casino's published information, checked 30 September 2026.
Yes. Bally Casino is operated by Gamesys Operations Limited, which holds UK Gambling Commission account number 38905. You can check this on the Gambling Commission public register. We last checked on 30 September 2026.
Withdrawals are processed only when there are no outstanding verification requests. The minimum withdrawal is £10 and a request cannot be cancelled once made. After processing, timings depend on the method — Bally lists up to three working days. Always check the operator's current terms.
Bally Casino offers: Deposit and net deposit limits, session reminders and session limits, reality checks, cool-off from 24 hours to 6 weeks, self-exclusion for up to 5 years, gamstop.
Bally Casino lists Visa and Mastercard debit cards, Apple Pay, Google Pay, Instant bank transfer. Credit cards cannot be used for gambling with UK-licensed operators.
24/7 live chat.
Yes. On 22 November 2023 the Commission imposed a financial penalty, additional conditions attached to its licence and a warning. The licence remains active; the licence section of this review explains the decision and how it affects our score.
Yes. As a company licensed in Great Britain, Gamesys Operations Limited has to take part in GamStop, the free national self-exclusion scheme. Registering with GamStop blocks you from Bally Casino and from every other online gambling business licensed in Great Britain for the period you choose.
